Management

info

This is a feature only available in the pro plans of the Pixel Manager for WooCommerce.

Once the Server-Side Proxy is activated, you can monitor its status, manage the connection, and configure its behavior directly from the Pixel Manager settings.

Status Panel

The status panel in the Server-Side Events > Server-Side Proxy section shows the current state of your proxy connection.

Routing Status

The routing status reflects whether your DNS is correctly configured and the proxy domain is active.

Status	Meaning
Active	DNS is verified and the proxy is routing traffic
Pending DNS	Domain was added in the portal, but the CNAME is not yet verified
Disabled	Domain was disabled in the SweetCode Cloud portal
Deleted	Domain was removed from the SweetCode Cloud portal

Config Status

The config status reflects whether the Pixel Manager's destination credentials are synced to SweetCode Cloud.

Status	Meaning
Synced	Credentials were successfully pushed to SweetCode Cloud
Waiting for Config	Domain exists in SweetCode Cloud but no config has been pushed yet
Sync Error	The last config push failed — check the error message for details

Overall Active Status

The proxy is fully operational (shown as Active) only when all four conditions are met:

1. The proxy is enabled in the Pixel Manager
2. A sync token is saved
3. The routing status is Active
4. The config status is Synced

If any condition is not met, the status badge shows Inactive and events will not be routed through the proxy.

Plan & Usage

The status panel also displays:

• Plan name — Your current SweetCode Cloud plan (Free, Pro, Business, or Scale)
• Usage — Number of events sent this billing period vs. your monthly limit
• Usage percentage — Visual indicator of how much of your quota has been used

Enable / Disable

You can temporarily disable the proxy without losing the connection:

• Disable: Click the Disable button. The proxy stops routing events, but all connection data (sync token, domain config) is preserved.
• Re-activate: Click the Re-activate button. The proxy resumes routing events using the existing connection — no need to re-enter the sync token.

This is useful for debugging or temporarily reverting to direct server-side sends.

Sync Now

Click Sync Now to manually push your current destination configuration to SweetCode Cloud. This sends all configured pixel IDs and API tokens for Meta, TikTok, Pinterest, Snapchat, and Reddit.

When to use Sync Now:

• After changing a CAPI token or pixel ID (though this normally auto-syncs)
• If the config status shows Sync Error and you want to retry
• After troubleshooting a connection issue

Auto-Sync

The Pixel Manager automatically syncs your configuration to SweetCode Cloud in three ways:

1. On credential change: When you save a CAPI token, pixel ID, or other synced setting in the Pixel Manager, an async sync is triggered automatically.
2. Daily sync: A scheduled sync runs once daily (at 3:15 AM local server time) to ensure the configuration stays current.
3. Portal-initiated resync: The SweetCode Cloud portal can request a resync from the Pixel Manager (e.g. after a plan change).

Test Connection

Click Test Connection to verify that your WooCommerce server can reach the proxy endpoint through the configured subdomain. This confirms that DNS, SSL, and the Cloudflare Worker are all functioning correctly.

Proxy Failure Behavior

This setting controls what happens when the Server-Side Proxy is unreachable:

Option	Behavior
Fall back to PMW internal event router (default)	The Pixel Manager sends events directly from your WooCommerce server to the ad platforms. No events are lost.
Drop server-side events	Events are silently dropped. Use this only if you prefer no direct server calls under any circumstance.

tip

The default fallback option is recommended for most shops. It ensures conversion data is never lost, even during proxy outages.

Quota Warnings

SweetCode Cloud plans include a monthly event limit. The Pixel Manager monitors your usage and alerts you as you approach the limit:

• At 80% usage: An opportunity card appears in the Pixel Manager dashboard suggesting you consider upgrading your plan.
• At 100% usage (quota exceeded): A high-priority notification appears warning that events may be dropped. The proxy may stop accepting new events until the next billing cycle or until you upgrade.

You can view your current usage in the status panel or in the SweetCode Cloud portal.

Disconnect

caution

Disconnecting is permanent and destructive. All connection data (sync token, domain configuration, callback tokens) will be wiped from the Pixel Manager. You will need to re-activate with a new sync token from the SweetCode Cloud portal.

To disconnect:

1. Click the Disconnect button in the Server-Side Proxy section
2. Confirm the action in the dialog

After disconnecting, the Pixel Manager reverts to sending all server-side events directly from your WooCommerce server.

Troubleshooting

Routing Status Shows "Pending DNS"

• Verify that the CNAME record was added correctly: ssp.yourshop.com → ssp.sweetcode.cloud
• If using Cloudflare, ensure the record is set to Proxied (orange cloud)
• DNS propagation can take up to 24-48 hours in rare cases — try clicking Verify DNS in the SweetCode Cloud portal

Config Status Shows "Sync Error"

• Check the Last Sync Error message in the status panel for details
• Click Sync Now to retry
• Ensure your server can make outgoing HTTPS requests to ssp.sweetcode.cloud
• Check if a firewall or security plugin is blocking outgoing requests

Events Not Appearing in the Portal

• Verify the overall status shows Active (all four conditions met)
• Flush all caches on your WooCommerce site
• Check the browser's developer tools Network tab for requests to your proxy subdomain
• Try using the Test Connection button to verify connectivity

Quota Exceeded

• Events may be dropped once your monthly limit is reached
• Upgrade your plan for a higher event limit
• Wait for the next billing cycle for the quota to reset

For additional troubleshooting, see the SweetCode Cloud Troubleshooting Guide.